Clinical Nurse Case Coordinator

The Clinical Nurse Case Manager (CNCM) is responsible for coordinating patient care to ensure optimal healthcare outcomes and resource utilization. Working collaboratively with physicians, nurses, other healthcare professionals, and volunteers, the CNCM evaluates patient needs, develops individualized care plans, monitors progress, and facilitates access to appropriate resources and services. The CNCM is also responsible for reviewing and evaluating clinical data, including laboratory, imaging, and medical records ordered by providers, to inform care decisions.

Key Responsibilities:

• Deliver exceptional patient care aligned with the mission and values of Virginia B. Andes Volunteer Community Clinic (VBA).
• Uphold the highest standards of healthcare practice, ethics, and professionalism.
• Assess, plan, implement, monitor, and evaluate the options and services required to meet an individual’s health needs.
• Coordinate care across the healthcare continuum to optimize clinical and financial outcomes.
• Review and evaluate laboratory results, imaging studies, and hospital records based on orders from providers, to support timely and appropriate care planning and need for referrals.
• Identify abnormal findings and communicate them to the appropriate care team members to ensure prompt intervention.
• Serve as a liaison between patients, volunteers, physicians, and the interdisciplinary care team.
• Conduct comprehensive assessments including psychosocial, clinical, and financial factors.
• Facilitate planning and transitions of care, including referrals to outside specialty services and specialists.
• Monitor patient progress and modify care plans as needed in collaboration with the healthcare team.
• Ensure documentation is accurate, timely, and compliant with organizational policies and regulatory standards.
• Advocate for patients to ensure quality care and resource access.
• Educate patients regarding health conditions, care options, and community resources.
• Support quality improvement initiatives and health programs as instituted by VBA Clinic healthcare team.
• Serve in a nursing role in clinic as needed.

• Strong commitment to VBA’s mission and philosophy of care.
• Active State of Florida License as a Registered Nurse: Associate of Science in Nursing (ASN) required; BSN preferred.
• Ability to function independently while leading and mentoring within the healthcare team.
• Excellent oral and written communication skills.
• Proficiency with electronic medical records, office equipment, and Microsoft Office Suite; experience with Amazing Charts is preferred.
• Strong clinical judgement and ability to respond calmly and effectively in emergencies.

• Ability to stand for extended periods, push, pull, reach, bend, stoop, and stretch.
• Ability to operate a computer, photocopier, telephone, and other standard office equipment.